REFUND/RETURN POLICY.

All requests for refunds must be in writing and received no later than 4:30 pm PDT, 21 days prior to the event. No refunds will be given after that time. An administrative fee, (10% of the registration cost) will be charged for all refunds. Registrations made within 21 days of the event will not be refunded. Substitutions of attendees may be made at any time without charge. We reserve the right to offer qualified substitute presenters in the event of an emergency, illness, etc. If a particular presentation has to be cancelled, attendees are still responsible for the full amount of their registration fees. Every effort will be made to immediately notify registrants of changes or cancellations. There are no exceptions to this refund policy.